Riptide Privacy Policy

This Privacy Policy provides information on how Riptide Pools Limited (RTP) uses the information that you give us.

RTP is committed to ensuring that any personal information that we hold is protected. If we ask you to provide us with any personal information, you can be guaranteed that this information will be used in accordance with this Privacy Policy.

Please read this Privacy Policy carefully and ensure that you understand it because your acceptance is believed to occur when you first use our website.

What information do we collect from you?

Generally, we collect the following information:

• Your name
• Contact details such as email address, telephone numbers (both landline and mobile), and address
• When you visit our website we will retain details such as traffic data, location data, weblogs and other communication data, and the resources that you access, please see the Cookie information below.

How do we collect this information?

Personal information is collected in the following ways:

• Telephone calls – during an inbound telephone call, you might provide us with the personal information listed above.
• Email – if you email us with personal information, we usually keep a record of this along with any correspondence
• ‘Contact Us’ form on our website – if you use this form, we usually keep a record of this along with any correspondence
• Website – by visiting our website we may obtain analytic information which we may use to update our website in order to improve the user experience
• Social Media – if you contact us or provide your details via our social media pages

Who might we share your information with?

We do not share your information with any other organisations/websites for marketing, market research or commercial purposes.

We would only pass on your personal information if we have your express permission from you do so.

What do we do with your information?

Our use of your personal data will always have a lawful basis, for example:

• Our performance of a contract with you and managing your account
• Supplying our services to you
• Replying to emails from you
• Analysing the use of our website to make improvements to the user experience on our website

How long do we keep hold of your information?

All personal data is stored securely for no longer than is necessary.

Generally, your data is stored within the European Economic Area (EEA).  If we do store data outside of the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998.

How can you access the information we hold about you?

You can contact us at any time to request the personal details we hold about you.  No fee is payable and we will provide you with any and all information we hold.

In addition, you can ask us to delete this data from our records.  To request the personal details we hold please make a request to us in writing and we will respond within 7 working days. Please address your letter to: The Data Protection Officer, Riptide Pools Ltd, 41 Robjohns Road, Chelmsford, CM1 3AG.

Use of Cookies

Our website may place or access Cookies on your computer or device and they are only used by us.  We use Cookies to improve the user experience on our website.  We do not use third party advertising on our website so third party Cookies should not be placed on your computer or device as a result of visiting our website. In addition, our website uses analytics services by Google and others, who also use Cookies; this is a set of tools used to collect and analyse usage statistics that enable us to better understand how users use our website.

We use cookies to ensure that you get the most out of our site. Cookies are small text files which we store on the divide you use to access the site. Cookies allow us to monitor your use of the software and simplify your use of the site. For example, a temporary cookie is also used to keep track of your “session”. Without that temporary cookie (which is not stored after you quit your browser) you would have to log on every time you access a new page.

If you do not wish for cookies to be installed on your device, you can change the settings on your browser or device to reject cookies. For more information about how to reject using your internet browser settings please consult the ‘help’ section of your internet browser (or alternatively visit www.aboutcookies.org). Please note that, if you do set your internet browser to reject cookies, you may not be able to access all of the functions of our website.

Contacting us

If you have any questions about our website or this Privacy Policy, please contact us by email at info@riptidepools.co.uk, by telephone on 01245 265036 or write to us at Riptide Pools Ltd T/A Hot Tub Barn, 41 Robjohns Road, Chelmsford, CM1 3AG.

Changes to our Privacy Policy

This Privacy Policy may be change from time to time (for example, if there is a change in the law).  We recommend that you check this page regularly.